Refund and Return Policy

At Fidelity Shipping Containers, your satisfaction is our priority. If there is any issue with your order, we will work with you to resolve it quickly and professionally. This Refund & Returns Policy explains when you are eligible for a return, replacement, or refund.

This policy applies only to customers within the United States.

1. Eligibility for Returns

You may request a return within 30 days of delivery if:

  • The shipping container arrived damaged

  • You received the wrong container model or size

  • The container does not match the product description

  • There is a manufacturing or structural defect

To qualify for a return:

  • The container must be in the same condition as delivered

  • No additional modifications or alterations may be made

  • You must provide photos/videos showing the issue before approval

Note: Shipping containers are delivered through heavy freight, so documentation is required for carrier insurance claims.

2. Non-Returnable Items

Due to the nature of freight shipping and industrial products, the following items cannot be returned:

  • Customized or modified containers

  • Containers that have been used after delivery

  • Clearance, discounted, or final-sale items

  • Containers damaged due to improper unloading, handling, or relocation by the customer

3. Reporting a Delivery Issue

Visible Damage at Delivery

If the container appears damaged at the time of delivery:

  • Do NOT accept the delivery

  • Ask the driver to document the damage

  • Contact us immediately

  • Provide photos of the damaged areas

Hidden Damage After Delivery

If damage is discovered after delivery:

  • Notify us within 48 hours

  • Provide photos/videos and your order number

  • We will file a freight claim on your behalf

4. Returns & Return Shipping Costs

If your return is approved:

  • You may return the container to our designated freight terminal

  • Return shipping costs are the customer’s responsibility unless the issue was caused by us or the carrier

  • Freight return fees can be significant, depending on size/weight — we will provide estimated costs in advance

If the issue is our fault (wrong item, major damage, incorrect listing), we cover the return freight cost.

5. Refunds

Once the returned container is received and inspected:

  • Refunds are issued to your original payment method

  • Refund processing time: 7–14 business days

  • You will be notified by email once your refund is approved and processed

Refunds cover:

  • The container price

  • Any applicable taxes (if refundable per law)

Refunds do not cover:

  • Original shipping charges

  • Optional delivery equipment fees (crane, liftgate, placement assistance)

6. Order Cancellations

  • Orders may be cancelled within 24 hours for a full refund.

  • Once freight is booked or the container has shipped, cancellations are no longer possible.

  • After dispatch, all cancellation requests fall under this Refund & Returns Policy.

7. Replacements

If your container qualifies for replacement:

  • We will ship the replacement at no additional cost

  • Carrier pickup for the original unit will be scheduled

  • Replacement processing time depends on inventory availability

8. Fraud, Chargebacks & Abuse

To protect against policy misuse:

  • Any fraudulent claim may be rejected

  • Filing illegitimate chargebacks may result in account restrictions

  • All freight deliveries are documented by the carrier before & after loading

9. Contact Us for Refund or Return Requests

For return requests, refunds, or delivery issues, contact us:

📧 Email: support@fidelityshippingcontainers.com
📞 Phone: +1 (872) 267-3942
🏢 Address: 1968 Brownlee Ave, Youngstown, OH 44514, United States
🕘 Support Hours: Mon–Fri, 9AM–6PM (EST)