At Fidelity Shipping Containers, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

This Privacy Policy applies to all users in the United States who visit our website or purchase our products.

1. Information We Collect

We collect information to process orders, deliver products, provide support, and improve our services.

1.1 Information You Provide

When placing an order or contacting us, you may provide:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely through third-party payment processors)
  • Any messages or attachments you send to us

1.2 Automatic Information (Collected via Cookies & Tracking Tools)

When you visit our website, we automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on site
  • Cookies and tracking technologies
  • Referral URLs

This data helps us improve website functionality and enhance your shopping experience.

1.3 Order & Shipping Information

To process freight delivery, we may collect:

  • Delivery access details
  • Special instructions
  • Freight carrier tracking data

2. How We Use Your Information

We use your information for the following purposes:

✔ To Process Orders

  • Verify payment
  • Ship your container
  • Provide freight tracking
  • Send order confirmations

✔ To Provide Customer Support

  • Respond to questions
  • Assist with delivery issues
  • Handle returns/refunds

✔ To Improve Website & Services

  • Analyze website usage
  • Detect technical issues
  • Enhance user experience

✔ To Prevent Fraud

  • Verify identity
  • Prevent unauthorized transactions
  • Investigate suspicious activity

✔ For Legal Compliance

  • Tax records
  • Fraud prevention
  • Regulatory requirements

We do NOT sell or share your personal information with third parties for marketing.

3. How We Share Your Information

We only share your information with trusted service providers when necessary:

3.1 Freight Carriers

To deliver your container, we may share:

  • Name
  • Delivery address
  • Phone number
  • Delivery instructions

3.2 Payment Processors

Payment data is handled by secure third-party processors (Stripe/PayPal).
We never store full credit card details.

3.3 Legal or Safety Obligations

We may share data if required by:

  • Law enforcement
  • Court order
  • Fraud investigations

4. Cookies & Tracking Technologies

We use cookies to:

  • Enable secure checkout
  • Analyze site traffic
  • Save customer preferences
  • Improve product browsing

You may disable cookies in your browser settings, but certain features may not function properly.

5. Data Security

We implement strong security measures to protect your information, including:

  • SSL encryption
  • Secure payment processing
  • Access controls
  • Fraud monitoring

Although we strive to protect your data, no system is 100% secure.
By using our website, you acknowledge this risk.

6. Data Retention

We retain customer data only as long as necessary for:

  • Order processing
  • Legal obligations
  • Tax records
  • Dispute resolution

Once no longer needed, your data is securely deleted.

7. Your Rights

Depending on your state and applicable privacy laws, you may have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion (where legally permissible)
  • Opt out of marketing communications
  • Limit certain types of data collection

To submit a request, contact us at the information below.

8. Children’s Privacy

Our website is intended for adults (18+).
We do not knowingly collect information from children.

9. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the content or privacy practices of those third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Changes will take effect immediately upon posting on this page.

We encourage you to review it regularly.

11. Contact Information

If you have questions about this Privacy Policy or want to request access to your data:

📧 Email: support@fidelityshippingcontainers.com
📞 Phone: +1 (872) 267-3942
🏢 Address: 1968 Brownlee Ave, Youngstown, OH 44514, United States
🕘 Support Hours: Mon–Fri, 9AM–6PM (EST)

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💳 Payment Policy

Last Updated: [Month, Year]

At Fidelity Shipping Containers, we are committed to providing a secure and transparent payment experience. This Payment Policy explains how customer payments are processed, protected, and verified.

This policy applies to all purchases made within the United States.

1. Accepted Payment Methods

We accept the following secure payment options:

  • Credit & Debit Cards
    (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Bank Transfer / Wire Transfer
    (Available for bulk or commercial orders only)

All payments must be made in USD (U.S. Dollars).

2. Payment Processing & Security

Your payment is processed through secure, industry-leading payment gateways.

We use the following protections:

  • SSL (Secure Socket Layer) encryption
  • Encrypted payment tokens
  • PCI-compliant processors
  • Fraud and identity verification tools

➡️ We do NOT store, access, or have visibility of complete credit card details.

3. Order Verification

To protect customers and prevent fraud, we may request additional verification before processing an order.

You may be contacted for:

  • Address confirmation
  • Phone verification
  • ID verification (only in high-risk or high-value orders)
  • Proof of authorization for business purchases

Orders may be cancelled if verification cannot be completed.

4. Payment Authorization

By placing an order, you authorize:

  • The full payment amount
  • Applicable taxes
  • Shipping charges
  • Additional delivery equipment fees (if selected)

Payment is charged at the time of purchase.

5. Failed or Declined Transactions

If your payment is declined:

  • Recheck card details
  • Ensure your bank allows large freight-related transactions
  • Try another payment method

Your order is not confirmed until the payment is successfully processed.

6. Chargebacks & Disputes

We take fraudulent chargebacks seriously.

Before filing a dispute with your bank, please contact us — in most cases, we resolve issues faster than financial institutions.

Fraudulent chargebacks or false claims may result in:

  • Account restriction
  • Order cancellation
  • Legal action (in severe cases)

All shipments include:

  • Delivery photos
  • Carrier documentation
  • Tracking records
    … as proof of successful delivery.

7. Taxes

Sales tax is applied based on:

  • Your shipping address
  • Applicable state laws

Tax amounts are automatically calculated during checkout.

More details can be found in our Sales Tax Policy.

8. Refund Method

Refunds (when approved) will be issued to the original payment method only.

Refund processing time:

  • 7–14 business days
    (depending on your bank or payment provider)

Full rules and timelines are outlined in our Refund & Returns Policy.

9. Security of Personal Data

We only collect the information necessary to:

  • Process payments
  • Verify identity
  • Prevent fraud
  • Ship your order

We never sell or share your data.
Full details are available in our Privacy Policy.

10. Payment Policy Updates

We may update this Payment Policy from time to time.
Changes take effect immediately upon being posted on this page.

11. Contact Information

For payment questions, billing issues, or verification assistance:

📧 Email: support@fidelityshippingcontainers.com
📞 Phone: +1 (872) 267-3942
🏢 Address: 1968 Brownlee Ave, Youngstown, OH 44514, United States
🕘 Support Hours: Mon–Fri, 9AM–6PM (EST)