Payment Policy

At Fidelity Shipping Containers, we are committed to providing a secure and transparent payment experience. This Payment Policy explains how customer payments are processed, protected, and verified.

This policy applies to all purchases made within the United States.

1. Accepted Payment Methods

We accept the following secure payment options:

  • Bank Transfer / Wire Transfer

All payments must be made in USD (U.S. Dollars).

2. Payment Processing & Security

Your payment is processed through secure, industry-leading payment gateways.

We use the following protections:

  • SSL (Secure Socket Layer) encryption

  • Encrypted payment tokens

  • PCI-compliant processors

  • Fraud and identity verification tools

➡️ We do NOT store, access, or have visibility of complete credit card details.

3. Order Verification

To protect customers and prevent fraud, we may request additional verification before processing an order.

You may be contacted for:

  • Address confirmation

  • Phone verification

  • ID verification (only in high-risk or high-value orders)

  • Proof of authorization for business purchases

Orders may be cancelled if verification cannot be completed.

4. Payment Authorization

By placing an order, you authorize:

  • The full payment amount

  • Applicable taxes

  • Shipping charges

  • Additional delivery equipment fees (if selected)

Payment is charged at the time of purchase.

5. Failed or Declined Transactions

If your payment is declined:

  • Recheck card details

  • Ensure your bank allows large freight-related transactions

  • Try another payment method

Your order is not confirmed until the payment is successfully processed.

6. Chargebacks & Disputes

We take fraudulent chargebacks seriously.

Before filing a dispute with your bank, please contact us — in most cases, we resolve issues faster than financial institutions.

Fraudulent chargebacks or false claims may result in:

  • Account restriction

  • Order cancellation

  • Legal action (in severe cases)

All shipments include:

  • Delivery photos

  • Carrier documentation

  • Tracking records
    … as proof of successful delivery.

7. Taxes

Sales tax is applied based on:

  • Your shipping address

  • Applicable state laws

Tax amounts are automatically calculated during checkout.

More details can be found in our Sales Tax Policy.

8. Refund Method

Refunds (when approved) will be issued to the original payment method only.

Refund processing time:

  • 7–14 business days
    (depending on your bank or payment provider)

Full rules and timelines are outlined in our Refund & Returns Policy.

9. Security of Personal Data

We only collect the information necessary to:

  • Process payments

  • Verify identity

  • Prevent fraud

  • Ship your order

We never sell or share your data.
Full details are available in our Privacy Policy.

10. Payment Policy Updates

We may update this Payment Policy from time to time.
Changes take effect immediately upon being posted on this page.

11. Contact Information

For payment questions, billing issues, or verification assistance:

📧 Email: support@fidelityshippingcontainers.com
📞 Phone: +1 (872) 267-3942
🏢 Address: 1968 Brownlee Ave, Youngstown, OH 44514, United States
🕘 Support Hours: Mon–Fri, 9AM–6PM (EST)