Shipping Policy

Thank you for choosing Fidelity Shipping Containers. This Shipping & Delivery Policy explains how and when your order will be processed, shipped, and delivered within the United States only.

1. Order Processing Time

  • All orders are processed within 2–3 business days.

  • Orders placed after 5 PM EST will begin processing the next business day.

  • If additional verification (identity, payment, or delivery access instructions) is required, processing may be delayed. You will be notified immediately.

2. Shipping Service Area (USA Only)

We currently provide freight delivery exclusively across the United States, including all 50 states.

👉 We do NOT ship internationally.

3. Estimated Delivery Timeframes

All shipping containers are delivered through trusted freight carriers including FedEx Freight, UPS Freight, SAIA, TForce Freight, and regional trucking partners.

Standard USA Delivery Window:

  • 5–10 business days

Delivery times vary based on:

  • Destination

  • Carrier availability

  • Weather conditions

  • Freight network load

  • Rural or hard-to-access locations

Remote or off-route areas may require additional time.

4. Shipping Costs

Shipping cost is automatically calculated during checkout based on:

  • Container size & weight

  • Distance to delivery address

  • Freight carrier rates

  • Any special handling requirements

⚠️ The cost displayed at checkout is the final shipping cost.
We do not charge hidden fees.

5. Freight Delivery Requirements

Shipping containers require large freight trucks for delivery.

To ensure smooth delivery:

  • Delivery site must allow access for a 40–53 ft freight truck.

  • The ground should be firm, level, and accessible.

  • If a liftgate, crane, or forklift is needed, additional charges may apply.

  • If the driver cannot access your location, the carrier may charge redelivery fees.

If you’re unsure about delivery access, contact our support team before placing an order.

6. Tracking & Shipment Updates

Once your order ships, you will receive:

  • Shipment confirmation email

  • Freight tracking number or booking reference

  • Carrier name & contact details (if applicable)

You can track your shipment through the provided link or contact our support team for updates.

7. Damaged, Missing, or Incorrect Deliveries

Please inspect your container immediately upon delivery.

If damage is visible AT DELIVERY:

  • Do not accept the delivery

  • Ask the driver to mark it as “damaged”

  • Contact us immediately

If damage is noticed AFTER delivery:

  • Contact us within 48 hours

  • Provide photos/videos of the issue

  • We will file a freight claim and arrange:

    • Replacement

    • Repair

    • Or refund (based on inspection and policy)

8. Delivery Delays

While we strive to meet all delivery estimates, delays may occur due to:

  • Severe weather

  • Freight capacity limits

  • Carrier operational issues

  • Remote locations

If your shipment exceeds the expected window, contact us and we will coordinate with the carrier to resolve the issue promptly.

9. Out-of-Stock / Backorders

If an item becomes unavailable after ordering:

  • We will notify you immediately

  • You may choose:

    • Wait for restock

    • Switch to another available model

    • Request a full refund

10. Cancellations

  • Orders can be cancelled within 24 hours of purchase for a full refund.

  • After the order has shipped or freight has been booked, cancellations are no longer possible.

  • After dispatch, all requests fall under our Refund & Returns Policy.

11. Shipping Insurance

All shipments are insured against:

  • Loss

  • Damage

  • Transit issues

Insurance coverage depends on the freight carrier’s official policy.

12. Contact & Support

If you need help with delivery, freight access, tracking, or scheduling:

📧 Email: support@fidelityshippingcontainers.com
📞 Phone: +1 (872) 267-3942
🏢 Address: 1968 Brownlee Ave, Youngstown, OH 44514, United States
🕘 Support Hours: Mon–Fri, 9AM–6PM (EST)